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Service Catalog Administrator Job

Service Catalog Administrator (Job Number:434516) Description: Job Description - SAIC is seeking a Service Catalog Administrator to join our team supporting a major state & local government customer. - The Service Catalog Administrator is accountable for the analysis, development, and unit testing of reports, dashboards / visualizations using the ServiceNow reporting platform. - The ideal candidate must also serve as a backup to all position responsibilities using legacy reporting technology and implement reporting capabilities throughout the enterprise for a large infrastructure support program. Essential duties of this position include: - Design and implement form scripts, business rules, workflows, and otherwise configure or modify applications to meet business requirements - Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes - Collaborate with internal colleagues to design and implement data feeds\interfaces with other systems, including databases, monitoring tools, LDAP, etc. - Coordinate and perform application upgrades in partnership with vendors and internal colleagues - The Service Catalog Administrator performs a critical role responsible for designing the complexities of the ITIL-based Service Catalog, in development and execution of the solution in production. - You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. - This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. - The Service Catalog Administrator will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long- term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives. Qualifications: Qualifications Background / Experience - Excellent communicator and collaborator, capable of working independently and in small groups - Ability to lead / assist with formulation and definition of solution scope and objectives while working with a team of reporting developers / analysts on functional requirements and specifications. - Serves as a subject matter expert for automation, orchestration and development of service catalog requirements - Collaborating with business solutions team members, application development, enterprise architecture, data center, cloud system, Service Management Office and other teams to build a comprehensive Service Catalog - Applying strategic vision while managing the Service Catalog and ServiceNow Request Management tool capabilities - Building and refining a Service Catalog solution containing data that is always current and accurate - Designing and implementing processes that certify that all parts of the Service Catalog are an integrated part of the ServiceNow CMDB (Configuration Management Database) - Developing and implementing Service Catalog and Request Management standards, policies and procedures - Ensuring that financial management teams receive information required on service demand for decision-making and control - Establishing the user stories for each Service Catalog request item and other requests along with the transition to offshore development teams for delivery - Defining use cases to fully test new Service Catalog and Service Request development requests - Ensuring best practices are implemented and determining optimized procedures for streamlining catalog and service requests including the use of automated processes, integrations with other systems, and manual input processes as necessary - Defining success metrics and monitoring of Service Catalog and Request Management processes - Coaching and training for ITSM stakeholders to ensure appropriate understanding of the Service Catalog and Request Management system and its relationship to Configuration Management, Incident Management, Asset Management and other key IT processes - Keeping abreast of industry innovations, maturity, trends, and changes regularly to plan and recommend new technologies - Developing the awareness campaign to win support for new Service Catalog and Request Management procedures; ensuring that changes to the Service Catalog and Request Management methods and processes are properly approved and communicated to staff before being implemented; plans, publicizes and oversees implementation of new/updated Service Catalog and Request Management systems - Strong organizational and communication skills - Strong ability to work in fast-paced environments - With limited direction, supports the implementation of service catalog systems into production. - Working knowledge of ServiceNow, preferred Education / Certifications / Other - Bachelors and nine (9) years or more of related experience; Masters and seven (7) years or more of related experience; PhD or JD and four (4) years or more of related experience. - ITIL certification preferred (Foundation or above) - Strong skills with MS Office products and Microsoft SharePoint Experience with the following: - Javascript - Oracle - ServiceNow, preferred - Structured Query Language (SQL) - BI - UI/UX design - HTML SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. EOE AA M/F/Vet/Disability Job Posting: Feb 27, 2018, 5:17:40 PM Primary Location: United States-VA-RICHMOND Clearance Level Must Currently Possess: Other Clearance Clearance Level Must Be Able to Obtain: Other Clearance Potential for Teleworking: No Travel: Yes, 10% of the time Shift: Day Job Schedule: Full-time - provided by Dice
Analysis, Architecture, Automated, Business Requirements, Change Management, Configuration Management, Database, Development, Foundation, HTML, JavaScript, Management, Metrics, MS Office, Oracle, Scripts, SQL, Testing, UX


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