Senior Client Manager

Are you a game changer in the Human Capital market? Do you excel in using your leadership skills to create effective strategies to drive growth? Are you fluent in strategic business conversations connecting the impact that people have on business outcomes? If so, come grow with us at Mercer! Expand your footprint to retain and expand, build and develop client relationships as part of the top HR consulting firm in the US.?

As a Consulting Client Manager at Mercer, you will be responsible for managing and developing client relationships, pursuing new business development and managing market-level marketing activities. To fulfill this role, the Client Manager will:

  • Manage large and mid-sized (3,000-12,000 lives), moderately complex client relationships, to include high potential key accounts or prospects with potential to grow into Global or Strategic accounts that require long term client management

  • Partner with Senior Client Managers on large and complex client relationships

  • Support the management of large and very complex (regional and global) client relationships, including:

    • Managing client satisfaction and growth of the business relationship while expanding client relationships and buyer access

    • Leading Mercer client team

    • Developing an effective account strategy o Working with internal teams on client communication/deliverables

    • Facilitating financial management of the account, including budgeting, invoicing, profitability and internal and external reporting

    • Supporting/leading sales to clients with cross-LOB and cross-Market teams

  • Lead proposal development and negotiate final fees and engagement letters

  • Lead and manage projects, including design and execution of market level client research; planning and execution of client events; supporting/leading other market-level projects


  • Bachelor Degree in Business or related field, MBA preferred

  • Minimum of seven years within HR preferably in a consulting environment

  • HR functional expertise including strategy and implementation in the areas of talent, health, retirement, digital transformation and change..

  • Project management, financial, communication, and strong business acumen

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer?s more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh, which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits.For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.


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