AVP Inside Sales Specialist, Richmond-VA

Bank of America Merchant Services connects businesses and consumers by doing payments better. In an increasingly complex marketplace, we empower businesses to give consumers the right commerce experience. We consult with businesses to customize solutions that integrate selling channels, open new markets, solve problems using data, stay secure and, ultimately, accomplish more.

Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 2,100 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.

The AVP Inside Sales Specialist is an inside sales representative that is responsible for developing new merchant processing relationships with small to medium sized businesses. This role acquires new merchant services relationships through referrals from Bank of America banking centers as well as prospecting external sources such as association relationships, centers of influence and vendor relationships among others. This position is responsible for developing a strong pipeline for new revenue growth as well as developing and maintaining relationships with existing accounts and bank partners to identify/solicit new revenue growth opportunities.

Essential Functions

  • Develop a strong pipeline for new revenue growth.

  • Identify and solicit new revenue growth opportunities.

  • Develop and maintain relationships with existing accounts and banking centers/key bank partners.

  • Successfully schedule and manage appointments with clients.

  • Attain monthly sales quota.

  • Self source outside referrals and leads.

  • Contact with customers is primarily via phone and email.

Preferred Skills

  • Associate?s Degree or Bachelor?s Degree.

  • Experience selling Merchant, Bankcard or Financial Services.

  • Outstanding sales, business development and negotiation skills.

  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas.

  • Ability to develop new business through prospecting over the phone and email.

  • Ability to multitask and change direction in ever changing payment processing environment.

  • Strong communications, including oral and presentation skills.

  • Effective planning, time management and organizational skills.

  • Highly motivated to succeed in a performance driven environment.

  • Multi-lingual ability, for select markets.

  • High School Diploma.

  • 2+ years of sales experience (or Bachelor?s degree in lieu of experience).


  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook. Ability to quickly learn various sales applications such as AMA, Salesforce.com, and 1Star.

Physical Requirements

  • Works in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.


  • Infrequent travel may be occasionally required for training or meetings.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.



Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer?s legal duty to furnish information.

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