Business Relationship Manager Job

Business Relationship Manager (Job Number:440399)
Job Description
SAIC is seeking a Business Relationship Manager (BRM) to join our account team supporting a major state & local government customer based in Richmond, Virginia. This role is the management and representation of IT infrastructure services to a variety of geographically disperse state agency customers.
Typical Responsibilities Include:
- Be assigned to specific agencies as a point of IT management, escalation, coordination, and performance management for in-scope services
- Work in conjunction with assigned Customer Account Managers; CAM's will provide strategic support and guidance and the BRM team will provide operational and tactical support to customers
- Be accountable for customer satisfaction for services; perform regular customer satisfaction assessments and manage customer satisfaction concerns and issues
- Work with customers to evaluate, define, and prioritize demand requests for resources and services
- Support the development of business cases, requirements, and other supporting artifacts required to obtain and enable IT services on behalf of customers
- Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned customers
- Working with service delivery staff, present the results of Problem Management / Root Cause Analysis to customers and obtain their sign-off on findings, actions and closure
- Provide status reports, presentations and communications regarding the IT infrastructure services, service performance and projects
- Interface with IT Financial Management to cost, track, and conduct invoicing / chargeback activities
- Manage and resolve issues relating to resource demands, priority conflicts, and scheduling across multiple vendors and customers using shared infrastructure and services
- Monitor performance, develop plans, and report on status, actions and accomplishments.
Required Background / Experience
- Bachelors and six (6) years or more of related experience; Masters and four (4) years or more experience; PhD or JD and two years (2) or more experience. HS Diploma and/or Equivalent will be considered with an additional 4+ years of experience in lieu of degree.
- Strong skills with: MS Office products, Microsoft Project, Microsoft Project Server, and Microsoft SharePoint
- Experience in service management and customer satisfaction management is a must.
Desired Background / Experience:
- The ideal candidate will have demonstrated experience as a service delivery manager or customer account manager in a state & local government environment.
- Experience with the management of multiple vendors, subcontractors including direct and indirect resources is preferred, as is experience in project and/or financial management.
- Demonstrated track record of working toward pre-determined long-range goals and objectives.
- Assignments are often self- initiated.
- Virtually self-supervisory.
- Project Management Institute (PMI) Project Management Professional (PMP) certification or Business Relationship Management Professional (BRMP) certification is a plus.
- ITIL certification preferred (Foundation or above)
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability
Job Posting: Sep 24, 2018, 12:28:30 PM
Primary Location: United States-VA-RICHMOND
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: Yes
Travel: Yes, 25% of the time
Shift: Day Job
Schedule: Full-time

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